FAQ
Find your answer here
1. How do I place an order?
To place an order with KateMelon, simply browse our website, select the products you wish to purchase, and add them to your cart. Proceed to checkout, where you can enter your shipping information and payment details. After confirming your order, you'll receive an email confirmation.
2. What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and PayPal. Your payment information is securely processed through trusted payment gateways to ensure a safe and convenient checkout process.
3. How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and delivery of your order. Tracking may be available through our website as well.
4. What is your return policy?
We want you to be satisfied with your purchase. If you're not happy with your order, please refer to our detailed Return Policy for information on how to initiate a return or exchange. We're here to assist you throughout the process.
5. Do you offer international shipping?
Yes, we offer international shipping to customers around the world. Shipping costs and delivery times may vary depending on your location. During checkout, you'll be provided with shipping options and costs based on your address.
6. Can I change or cancel my order after it's been placed?
Once an order is confirmed, it enters our processing system. Please contact our customer support as soon as possible if you need to make changes or cancel your order. We'll do our best to assist you within the constraints of our processing timeline.
7. How do I contact customer support?
You can reach our dedicated customer support team through the "Contact Us" page on our website or via email at [Your Contact Email]. We're here to help with any questions, concerns, or issues you may have.
8. Are the products on your website in stock?
We make every effort to ensure that the products listed on our website are in stock and available for purchase. In rare instances, some products may be temporarily out of stock. If this occurs, we'll provide you with information on availability and estimated restocking times.
9. Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale purchasing options for businesses and event planners. Please visit our Wholesale page for more information, or contact us directly to discuss your specific needs.
10. What measures do you take to protect my personal information?
At KateMelon, we take data security seriously. We employ industry-standard measures to safeguard your personal information and ensure secure transactions. You can find more details in our Privacy Policy.